Remember When I Wrote Awhile Back About CVS' Policy To Screw Walgreen's Pharmacists And Their Customers Who Need Prescription Transfers? And How CVS Employees Said It's A Policy Widely Ignored?

Evidently their overlords were not happy:


No word whether signatures are to be in blood.

In case you missed it, the nation's most professional pharmacy chain... that starts with the letter "C"... and has a second letter of "V" has decided that regular prescription transfers aren't quite enough of a pain in the ass. They also have determined that their pharmacists have a lot of extra time, and more pressing professional concerns than things like the upcoming flu season, like lying to other pharmacists for example. Here's a copy of that policy I wrote about earlier:




And just to make sure they're doing what they are told:





My favorite part is the "privacy office," where one can report someone messing around with a customer's prescription without the customer's permission:

"Hello, Anita? I need to report a privacy violation"

"Yes?"

"We had a customer very upset that a pharmacy automatically tried to fill one of their prescriptions without their permission"

"Awesome!! How sure are you that this skulduggery really happened?"

"Oh I'm 100% sure"

"Yesssssss!!!! We're finally going to sock it to those Walgreen's bastards!! No one initiates filling a customer's prescription without permission and gets away with it!! That would be a violation of the sacrosanct privacy that is so dear to us!"

"Well, here's the thing, it's already been in the paper, The Los Angeles Times actually"

"That's OK, we're still not going to let them get away with it!!"

"And the other thing? It's us. Here's what the paper says:"


But B.G. Stine, 52, of Torrance had a decidedly different experience when he stopped by a CVS branch to fill a couple of prescriptions for his brother, Mike, who has Parkinson's Disease

Normally, Stine said, he gets Mike's prescriptions filled at the in-house pharmacy of his 64-year-old sibling's retirement community in Seal Beach. But the pharmacy was able to fill only two of the four prescriptions during a recent visit, so Stine headed over to the nearby CVS.

He said he handed the CVS pharmacist the prescriptions and waited about 15 minutes. The pharmacist then had him sign a clipboard to show that he'd received the drugs, and that was that.

A month later, it was time to get the prescriptions refilled. Stine went, as usual, to the retirement community's pharmacy to pick up the drugs. 

This time, the pharmacist informed him that he'd have to pay the full $600 price for the medications that had been out of stock last time. CVS apparently had already filled the prescriptions and billed Mike's insurer.

"I couldn't believe it," Stine told me. "They just went ahead and did it, locking us out of having insurance cover it anywhere else."

He said he immediately returned to the CVS branch and asked to see the manager. She explained, Stine recalled, that Mike had agreed to enroll in CVS' ReadyFill program when he got his prescriptions filled last time.

"I informed her that he couldn't have done that because it was me who'd picked up the medicine, and I never agreed to anything like that," Stine said. "The manager's face just went blank. It seemed like this wasn't the first time she was hearing this complaint."


I don't mean to pick on CVS so much, really I don't. But there's just so much material, and their employees are so willing to talk. I have never seen anything like the level of anger CVS people have towards their employer. Today's deep pill was the latest in a long line of them.

Something tells me Anita's phone is gonna be pretty quiet. As long as the focus is on other companies that is.

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Remember When I Wrote Awhile Back About CVS' Policy To Screw Walgreen's Pharmacists And Their Customers Who Need Prescription Transfers? And How CVS Employees Said It's A Policy Widely Ignored?
Remember When I Wrote Awhile Back About CVS' Policy To Screw Walgreen's Pharmacists And Their Customers Who Need Prescription Transfers? And How CVS Employees Said It's A Policy Widely Ignored?
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