I Live An Episode Of "The Office"

So I met both the district managers today. For those of you not in the pharmacy biz I'll tell you management chores in a corpro-pharmacy are usually split into two tracks. A pharmacist DM who is theoretically there to deal with things professional and another DM who is there to deal with everything else. The regular DM usually has some sort of business degree, which means the following story shouldn't surprise you much.

The pharmacy DM comes in and does her thing. Looks through paperwork, does crap on the computer, takes calls from other stores having some sort of crisis, and generally gets in the way of those of us filling prescriptions. They always ask before they leave if there's anything they can do for you, but they never mean it. I decided to test this one.

"Yes" I said. "You can give me a supervisor number." I always thought it odd I'm trusted to be alone in a room full of drugs but not to OK a $20 void sale.

I'd been asking for a supervisor number for four years, through three store managers, three district managers, and more pharmacy DM's than I can name. Five minutes later I had one. The fact I was actually able to convince someone in power to make a small, common sense change that would have a big impact on how easy it is to run the pharmacy gave me kind of an endorphin rush. These moments don't happen often. The last time I remember a Pharmacy District Manager doing something helpful was three years and three DM's ago when one of them scored us another refrigerator. I basked in the feeling of the runner's high.

Then the business major came in.

He's still fairly new from his last gig at a retailer that went bankrupt and eager to show he's in charge and ready to bring some of the magic from his last employer to his current one. He whips out some charts or something that purport to show our prescription counts are down and wants some "input from the team as to what might be causing this"

Unfortunately I'm acutely aware I'm the team member who's gotta do the talking. My keystone tech doesn't get paid nearly enough to deal with this crap.

"Well the first thing that comes to mind is the phones" I say. I've written more than once here about my store's phone problems. There have been 4-day stretches where people were unable to call the store because the technician didn't work weekends. The best phone function we had for awhile was to periodically go to the back room and reboot the system throughout the work day. Angry customers were telling me they literally spent weeks trying to get through to us.

"That's interesting" says the business major. "Because I do mystery calls to stores to ask how long it would take to have a prescription filled and they tell me not many prescriptions are phoned in"

I swear he said that.

I'm going to set aside the fact that calling a pharmacy to ask how long it will take to fill a prescription is the stupidest goddamn question I can be asked. I can tell you how long it will take if you're here now. I cannot tell you how busy I might be when you decide to come and drop off a prescription at some unknown point in the future.

I'm also going to set aside the utter implausibility that someone would tell this man not many prescriptions are phoned in. Maybe someone did. As some type of joke.

My point here is that I started out this day trying to find a way to diplomatically explain, in a way that wouldn't get me fired, that not having reliable phone service probably has a net negative impact on our business.

I found a way. Because my other choice would have been to suggest the elimination of phones altogether as a cost saving measure that would have minimal impact on sales. That probably would have gotten me promoted, and I don't feel like being on the road all day long.
Share on :
I Live An Episode Of "The Office"
I Live An Episode Of "The Office"
Reviewed by malaria
Published :
Rating : 4.5